Deliveries and returns

 

Insurance and delivery

Vanda Jacintho ltd insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (a gift, for example) then you accept that evidence of a signature at that delivery address or post office is evidence of delivery and fulfilment by Vanda Jacintho and transfer of responsibility in the same way.

Non-uk customers can only receive the purchase at their home address where the credit card used to purchase the goods is registered. A non-uk customer may purchase items on this website and request delivery in the uk providing he can prove he is the credit card holder. In these cases we may request copy of the credit card used to purchase the goods, proof of billing address and id if necessary. A signature will be requested when delivering the goods. The delivery address can be a residence, a hotel (when the hotel can confirm that the customer is staying there during the time we deliver the goods) or at a company where the customer works in the uk.


Tracking your order

You will receive tracking instructions by email once your order has been dispatched.



Returns and exchanges

Uk customers may return items for a refund, store credit or exchange within 7 days and non-uk customers may return items for a refund, store credit or exchange within 15 days . Sale items are non returnable. Customers must request a rma (return merchandise authorization) by writing to customerservice@vandajacintho.com giving the order number and the reason for returning the goods.

The products should be returned to the address below within 7 current days for customers in the uk and within 15 days for customers abroad from the date of receiving the RMA number. We aim to process all refunds within 7 days, however it may take up to 14 days of the receipt of the goods.

It is your responsibility to pay the shipping costs for returns. We cannot take responsibility for items lost without a proof of delivery until it reaches us. You can use a service of your choice but for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.


Important: it is very important that you follow the return instructions provided with the rma. Products returned from outside the uk must be declared as returns to avoid us to pay import charges. If this procedure is not followed we may have to either refuse the shipment or discount these charges prior processing the refund.

Vanda Jacintho will not accept returns outside of the above time frame other than for faulty products within the supplier's warranty, and will not accept returns without being previously contacted and an rma issued, returns will not be accepted for items that have been worn or where the tags, authenticity cards and product information are not received or damaged. Preferable ship the products back to us using its original packaging to ensure they are adequately protected in transit. Returns that have missing labels, damaged labels or the item is damaged or soiled will not be accepted and may be sent back to you.


Address for returns:
Vanda Jacintho,

455 Wick Lane

206  Riverbank House, Bloc Riverbank

London

E3 2TB
Tel: +44 (0) 7946189821

customerservice@vandajacintho.com


Faulty goods

If a product is faulty or not as described, you have the right to have the product replaced or to cancel the order and receive a full refund. The cancellation period starts from the date of the e-mail confirming your order and ends 30 days after the day you received the product.

If more than 30 days have passed we will endeavour the exchange or repair the product. Please note that items that are damaged because of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we may only be able to replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. In case of a faulty item please email us a picture and explain the situation prior to send the product to us as you will need an our rma prior to return it.

Vanda Jacintho team checks all items thoroughly prior to sending every order; we advise customers to also check the products on receipt prior removing any product labels. Vanda Jacintho will only accept returned goods that are in the same condition as at time of release from our depot in its original undamaged and unmarked packaging. Vanda Jacintho ltd will refund the original credit card used for the purchase within 7 working days of receiving the returned item(s), further to the normal quality checks and confirmation that all identification and original packaging are returned and not damaged. The refund includes the full value of the items returned, including uk sales taxes, but excluding shipping costs.


Refunds

Your refund will be credited to the original purchaser's credit card within 7 working days. If your order has been sent to a destination outside the uk, customs duties and sales taxes are non-refundable through Vanda Jacintho. However, you may be able to recover these by contacting your local customs bureau directly.