Shipping / Returns / Taxes
A signature will be requested when delivering the goods. The delivery address can be a residence, a hotel (when the hotel can confirm that the customer is staying there during the time we deliver the goods) or at a company where the customer works.
Tracking your order
You will receive tracking instructions by email once your order has been dispatched.
Returns and exchanges
Uk customers may return items for a refund, store credit or exchange within 7 days and non- uk customers may return items for a refund, store credit or exchange within 15 days.
Sale items are non returnable.
Customers must request a rma (return merchandise authorization) by writing to firstname.lastname@example.org giving the order number and the reason for returning the goods.
The products should be returned to the address below within 7 current days for customers in the uk and within 15 days for customers abroad from the date of receiving the RMA number. We aim to process all refunds within 7 days, however it may take up to 14 days of the receipt of the goods.
It is your responsibility to pay the shipping costs for returns. We cannot take responsibility for items lost without a proof of delivery until it reaches us. You can use a service of your choice but for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Important: it is very important that you follow the return instructions provided with the rma. Products returned from outside the uk must be declared as returns to avoid us to pay import charges. If this procedure is not followed we may have to either refuse the shipment or discount these charges prior processing the refund.
Vanda Jacintho will not accept returns outside of the above time frame other than for faulty products within the supplier's warranty, and will not accept returns without being previously contacted and an rma issued, returns will not be accepted for items that have been worn or where the tags, authenticity cards and product information are not received or damaged.
Preferable ship the products back to us using its original packaging to ensure they are adequately protected in transit. Returns that have missing labels, damaged labels or the item is damaged or soiled will not be accepted and may be sent back to you.
Address for returns:
455 Wick Lane
206 Riverbank House, Bloc Riverbank
Tel: +44 (0) 7946189821
Taxes and duties
All products are shipped from our London studio. Please keep in mind that duties and taxes may be added to your order, which vary depending on the country of import. This fee is not charged by Vanda Jacintho, it is charged by DHL directly to the customer.