SHIPPING & DELIVERY
UK DELIVERY: 1-2 business days
We ship all orders using DHL EXPRESS Service.
We aim to dispatch the same day all orders received by 2PM Mon-Fri for a next-day delivery.
Orders placed on Friday after 2PM and during the weekend will be dispatched on Monday for delivery on Tuesday.
LONDON SAME-DAY DELIVERY: Approx. £20 - Please contact us by email or telephone to use this service Mon-Fri 9AM – 5PM.
INTERNATIONAL DELIVERIES: From £25 (1-3 business days)
We ship all orders using DHL EXPRESS Worldwide Service depending on the country, size, weight of the parcel and service chosen at the checkout. Most orders placed before 2PM will be delivered the next day. The delivery time may vary depending on delays clearing customs.
WE SHIP TO ALL COUNTRIES but If by any reason your country is not shown as available please contact us and we will assist you
We can also ship small items via Royal Mail. Please contact us to quote this option.
Orders placed on Friday after 2PM and during the weekend will be dispatched on Monday
DUTIES & TAX
Please note that customers outside EU may be charged import duties/taxes when the shipment arrives in their country. The Customs and the clearance charges are collected by DHL. Shipping, duties and tax change accordingly to each country and products ordered, therefore we are unable to inform you exactly how much you will pay. By placing your order you agree to clear customs. If the shipment returns due to a refusal to pay these charges we will have to deduct all shipping charges including the return charges before processing the refund.
RETURNS AND EXCHANGES
UK and NON-UK Customers may return items for a parcial refund (excluding shipping costs), store credit or exchange. Customers must request a RMA (Return Merchandise Authorization) via firstname.lastname@example.org giving the order number and the reason for returning the goods.
Customers may request the RMA to return an item within 15 current days of receipt. The products should be returned to the address below within 7 current days from the date of receiving the RMA number. We aim to process all refunds within 7 days, however it may take up to 14 days of the receipt of the goods.
It is your responsibility to pay the shipping costs for Returns. We cannot take responsibility for items lost without a proof of delivery until it reaches us. You can use a service of your choice but for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
IMPORTANT: It is very important that you follow the return instructions provided with the RMA. Products returned from outside the EU must be declared as returns to avoid us to pay import charges. If this procedure is not followed we may have to either refuse the shipment or discount these charges prior processing the refund.
VANDA JACINTHO will not accept returns outside of the above time frame other than for faulty products within the supplier's warranty, and will not accept returns without being previously contacted and an RMA issued, returns will not be accepted for items that have been worn or where the tags, authenticity cards and product information are not received or damaged. Preferable ship the products back to us using its original packaging to ensure they are adequately protected in transit. Returns that have missing labels, damaged labels or the item is damaged or soiled will not be accepted and may be sent back to you.
Address for Returns:
69 Southgate road
Tel: +44 (0) 7946189821
If a product is faulty or not as described, you have the right to have the product replaced or to cancel the order and receive a full refund. The cancellation period starts from the date of the e-mail confirming your order and ends 30 days after the day you received the Product.
If more than 30 days have passed we will endeavour the exchange or repair the product. Please note that items that are damaged because of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we may only be able to replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. In case of a faulty item please email us a picture and explain the situation prior to send the product to us as you will need an our RMA prior to return it.
VANDA JACINTHO team checks all items thoroughly prior to sending every order; we advise customers to also check the products on receipt prior removing any product labels. VANDA JACINTHO will only accept returned goods that are in the same condition as at time of release from our depot in its original undamaged and unmarked packaging. Vanda Jacintho Ltd will refund the original credit card used for the purchase within 7 working days of receiving the returned item(s), further to the normal quality checks and confirmation that all identification and original packaging are returned and not damaged. The refund includes the full value of the items returned, including UK sales taxes, but excluding shipping costs.
Your refund will be credited to the original purchaser's credit card within 7 working days. If your order has been sent to a destination outside the EU, customs duties, sales taxes and shipping are non-refundable through VANDA JACINTHO. However, you may be able to recover these by contacting your local customs bureau directly.